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Agents / Coral Cloud Employee Agent

Coral Cloud Employee Agentprod current

Coral_Cloud_Employee_Agent · agentforce · v1 · sha256:d2b6a2f67141…

Helps Coral Cloud employees to work on customers enquiries.

Completeness

11%

Tools

Knowledge sources

Identity

on_behalf_of_user

Environments

Environment	Shipped	Live	Confirmed	State
prod	v1	–	2026-09-12 by ci	current

Definition

Model: unknown
Provider: unknown
Identity: on_behalf_of_user
Principal: unknown
Source: cc-employee-app/main/default/genAiPlannerBundles/Coral_Cloud_Employee_Agent/Coral_Cloud_Employee_Agent.genAiPlannerBundle
GenAiPlannerBundle

Instructions

Topic: Customer_Service_Assistant
Classification: Engages and interacts with the user about any request related to the resort. This could be tasks such as identify and summarize records, answer queries, aggregate data, find and query objects, update records, or drafting and refining emails.
Scope: Your role is to assist a Customer Service Representative in supporting guests with inquiries about reservations and experiences available at the hotel.
- Do not display or request record IDs apart from membership numbers.
- Use the 'Get Customer from Email or Membership Number' action to identify the customer when booking, scheduling or issuing credit to a single customer.
- When generating a personalized schedule, never ask for the user preferences.
- When issuing resort credits to more than one contact, use the Bulk Issue Credit action.
- Decline to provide weather information if the provided date is today or before today.

Tools

Dotted values are derived; hover for the basis

Tool	Scope	Reversible	Confirmation
EmployeeCopilot__AnswerQuestionsWithKnowledge tool/salesforce.function.EmployeeCopilot__AnswerQuestionsWithKnowledge	unknown	unknown	unknown
Check_Weather tool/salesforce.apex.CheckWeather	unknown	unknown	No
EmployeeCopilot__GetRecordDetails tool/salesforce.function.EmployeeCopilot__GetRecordDetails	unknown	unknown	unknown
Issue_Bulk_Resort_Credits tool/salesforce.flow.Issue_Bulk_Resort_Credits	unknown	unknown	No
Issue_Resort_Credit tool/salesforce.flow.Issue_Resort_Credit	unknown	unknown	No
EmployeeCopilot__QueryRecords tool/salesforce.function.EmployeeCopilot__QueryRecords	unknown	unknown	unknown
EmployeeCopilot__SummarizeRecord tool/salesforce.function.EmployeeCopilot__SummarizeRecord	unknown	unknown	unknown
Get_Customer_From_Email_or_Membership_Number tool/salesforce.flow.Get_Customer_From_Email_or_Membership_Number	unknown	unknown	No
Generate_Personalized_Schedule_EA tool/salesforce.prompt.Generate_Personalized_Schedule	unknown	unknown	No

Knowledge

No knowledge sources.

Permissions

No grants recorded.

Portability

Score out of 100

Platform	Score	Main limitations
Amazon Bedrock Agents	56	identity on_behalf_of_user: user or shared credentials tool EmployeeCopilot__AnswerQuestionsWithKnowledge: other tools tool Check_Weather: other tools tool EmployeeCopilot__GetRecordDetails: other tools and 6 more
Microsoft Copilot Studio	58	tool EmployeeCopilot__AnswerQuestionsWithKnowledge: other tools tool Check_Weather: other tools tool EmployeeCopilot__GetRecordDetails: other tools tool Issue_Bulk_Resort_Credits: other tools and 5 more
Salesforce Agentforce	Current platform
Google ADK on Vertex AI Agent Engine	56	identity on_behalf_of_user: user or shared credentials tool EmployeeCopilot__AnswerQuestionsWithKnowledge: other tools tool Check_Weather: other tools tool EmployeeCopilot__GetRecordDetails: other tools and 6 more
Databricks (Apps and Genie)	60	tool EmployeeCopilot__AnswerQuestionsWithKnowledge: other tools tool Check_Weather: other tools tool EmployeeCopilot__GetRecordDetails: other tools tool Issue_Bulk_Resort_Credits: other tools and 5 more

History

When	Event	Environment	Version	Channel	By
2026-09-12 17:56	shipped	prod	v1	ci