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Agents / Order Service Assistant
Order Service Assistantprod current
OrderServiceAgent · agentforce · v1 · sha256:11079bbeb5d0…
Helps customers check order status, process returns, and track shipments
Completeness
31%
Tools
5
Knowledge sources
0
Identity
service_principal
Environments
| Environment | Shipped | Live | Confirmed | State |
|---|---|---|---|---|
| prod | v1 | – | 2026-09-12 by ci | current |
Definition
- Model
- unknown
- Provider
- unknown
- Identity
- service_principal
- Principal
- einsteinagent@00dxx000001234.ext
- Source
- order-service.agentAgent Script file
Instructions
You are an AI Customer Service Assistant helping customers with their orders. Perform only the current order-service task. When it calls for routing or verification, do that without answering the underlying request. Answer only in a request-handling task. When answering, be helpful, empathetic, and efficient. Always verify customer identity before sharing order details. Do not fabricate data — always use action results.
Tools
Dotted values are derived; hover for the basis| Tool | Scope | Reversible | Confirmation |
|---|---|---|---|
| verify_customer tool/salesforce.flow.Verify_Customer_Identity | unknown | unknown | unknown |
| escalate tool/salesforce.escalate | execute | unknown | unknown |
| lookup_order tool/salesforce.flow.Lookup_Order | unknown | unknown | unknown |
| get_tracking_details tool/salesforce.flow.Get_Tracking_Details | unknown | unknown | unknown |
| initiate_return tool/salesforce.flow.Initiate_Return | unknown | unknown | unknown |
Knowledge
No knowledge sources.
Permissions
No grants recorded.
Portability
Score out of 100| Platform | Score | Main limitations |
|---|---|---|
| Amazon Bedrock Agents | 66 | tool verify_customer: other tools tool escalate: escalation to a human tool lookup_order: other tools tool get_tracking_details: other tools and 1 more |
| Microsoft Copilot Studio | 62 | identity service_principal: other identities tool verify_customer: other tools tool lookup_order: other tools tool get_tracking_details: other tools and 1 more |
| Salesforce Agentforce | Current platform | |
| Google ADK on Vertex AI Agent Engine | 62 | tool verify_customer: other tools tool escalate: escalation to a human tool lookup_order: other tools tool get_tracking_details: other tools and 1 more |
| Databricks (Apps and Genie) | 66 | tool verify_customer: other tools tool escalate: escalation to a human tool lookup_order: other tools tool get_tracking_details: other tools and 1 more |
History
| When | Event | Environment | Version | Channel | By |
|---|---|---|---|---|---|
| 2026-09-12 17:56 | shipped | prod | v1 | ci |